Refund, Cancellation & Return Policy

Effective Date: September 5, 2026
Last Updated: September 5, 2026

This Refund, Cancellation & Return Policy ("Refund Policy") applies to purchases made through Anand Bazaar ("Anand Bazaar", "we", "us", or "our") through our website, mobile application, or other authorized ordering channels.

Anand Bazaar operates as a B2B wholesale/quick-commerce platform serving retailers, kirana stores, supermarkets, and other eligible businesses.

By placing an order through Anand Bazaar, you agree to this Refund Policy.

1. Order Cancellation

1.1 Cancellation by Customer

You may request cancellation of an order before the order has been dispatched or reached a stage where cancellation is no longer operationally possible.

Once an order has been dispatched for delivery, cancellation may not be available.

To request cancellation, contact Anand Bazaar customer support as soon as possible and provide your order number.

1.2 Cancellation Charges

Where an order has already been processed, packed, or dispatched, Anand Bazaar may apply reasonable cancellation or operational charges where such charges have been communicated to you.

Any applicable charges will be deducted from the amount eligible for refund.

1.3 Cancellation by Anand Bazaar

Anand Bazaar may cancel an order, fully or partially, due to:

• Product unavailability

• Incorrect product or pricing information

• Inventory discrepancies

• Delivery limitations

• Payment failure

• Suspicious or fraudulent activity

• Quantity restrictions

• Incorrect or incomplete delivery information

• Operational issues

• Violation of our Terms & Conditions

• Events beyond our reasonable control

If Anand Bazaar cancels a prepaid order, the eligible amount will be refunded to the customer.

2. Return Eligibility

Because Anand Bazaar primarily supplies products to businesses and retailers, returns are accepted only in specific circumstances.

A product may be eligible for return, replacement, or refund if:

• The wrong product was delivered.

• The product is damaged upon delivery.

• The product is defective.

• The product is expired at the time of delivery.

• The delivered quantity is materially different from the ordered quantity.

• The product is materially different from the product ordered.

• The product has another verified issue covered by applicable law or Anand Bazaar's return policy.

The product may need to be unused, unopened, and in its original packaging unless the issue itself makes this impossible.

3. Products Generally Not Eligible for Return

Returns may not be accepted for:

• Products that have been opened or used, where the issue is not a manufacturing defect.

• Products damaged after successful delivery due to improper storage or handling.

• Products altered, repackaged, or modified by the customer.

• Products purchased in violation of quantity restrictions.

• Products returned after the applicable return period.

• Products for which the customer cannot reasonably establish that the issue existed at or before delivery.

• Products specifically identified as non-returnable at the time of purchase.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

4. Damaged or Incorrect Products

Customers should inspect their order at the time of delivery.

If you receive a damaged, incorrect, defective, expired, or missing product, please report it to Anand Bazaar customer support as soon as reasonably possible.

For certain products, we may request:

• Order number

• Product name

• Quantity

• Photographs

• Video evidence

• Packaging photographs

• Batch number

• Expiry date

• Invoice information

• Description of the issue

This information helps us investigate and process the claim.

5. Missing Products or Quantity Discrepancies

If an order contains fewer products than ordered, you should report the discrepancy promptly.

After verification, Anand Bazaar may provide one of the following remedies, depending on the circumstances:

• Delivery of the missing item

• Replacement

• Refund for the missing quantity

• Another mutually appropriate resolution

6. Expired or Near-Expiry Products

If an expired product is delivered, please contact Anand Bazaar customer support immediately.

Where appropriate, we may arrange:

• Replacement

• Return

• Refund

• Another appropriate resolution

Customers are responsible for properly storing products after delivery according to the applicable product instructions.

7. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the order and the verified issue.

Refunds may be issued for:

• Cancelled prepaid orders

• Approved returns

• Missing products

• Incorrect products

• Damaged products

• Defective products

• Other eligible claims

Refunds may be processed to the original payment method or through another appropriate method.

8. Refund Processing Time

Once a refund is approved, Anand Bazaar will initiate the refund within a reasonable processing period.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment account may depend on the payment gateway, bank, card network, or financial institution.

Anand Bazaar is not responsible for delays caused solely by third-party financial institutions or payment processors.

9. Refund for Cash-on-Delivery Orders

For eligible Cash-on-Delivery orders, refunds may be processed through an appropriate bank account, UPI account, or another supported payment method after verification.

Anand Bazaar may request the information necessary to process such refunds.

We will never ask you to disclose confidential banking credentials, UPI PINs, card PINs, passwords, or OTPs for the purpose of issuing a legitimate refund.

10. Partial Refunds

In cases where only part of an order is affected, Anand Bazaar may issue a partial refund corresponding to the eligible products or quantities.

For example, if one product is missing or damaged while the remainder of the order is correctly delivered, the refund may be limited to the affected product.

11. Delivery Charges

Delivery charges, convenience charges, handling charges, or other applicable charges may or may not be refundable depending on the reason for cancellation, return, or refund.

Where the issue is attributable to Anand Bazaar, applicable charges may be refunded where appropriate.

12. Promotional Offers and Discounts

If an order was placed using a coupon, discount, promotional offer, cashback, or other incentive, the refund may be calculated based on the actual amount paid and the applicable promotional terms.

Promotional benefits may not necessarily be refundable in cash.

If a refund causes an order to no longer meet the eligibility requirements of a promotion, Anand Bazaar may adjust the promotional benefit in accordance with the applicable offer terms.

13. Replacement

Instead of a refund, Anand Bazaar may offer a replacement where:

• The product is available.

• The issue is verified.

• Replacement is operationally feasible.

The replacement product will generally be the same product or an equivalent product agreed upon with the customer.

If a replacement cannot be provided, an eligible refund may be offered.

14. Return Pickup

Where a physical return is required, Anand Bazaar may arrange pickup from the delivery address.

Customers must make the product reasonably available for collection.

Return pickup availability may depend on the delivery location and operational circumstances.

15. Return Condition

Unless the product issue itself prevents this, returned products should generally be:

• In their original packaging.

• Complete with applicable accessories.

• Accompanied by relevant invoices or order information.

• Unused or unaltered.

Anand Bazaar may reject a return where the product has been damaged, altered, or used after delivery in a manner unrelated to the original reported issue.

16. Verification of Claims

All refund, return, and replacement requests may be subject to verification.

Anand Bazaar may review:

• Order records

• Delivery records

• Product photographs

• Product batch information

• Delivery partner information

• Customer-provided evidence

• Other relevant information

Submitting false, fraudulent, or misleading refund claims may result in rejection of the claim and suspension or termination of the customer's account.

17. Fraudulent Refund Requests

Anand Bazaar reserves the right to investigate suspicious refund or return activity.

Examples may include:

• Repeated false damage claims

• False missing-item claims

• Manipulation of delivery evidence

• Abuse of promotional refunds

• Multiple fraudulent accounts

• Attempting to obtain refunds for products that were correctly delivered

Where fraudulent activity is reasonably suspected, Anand Bazaar may restrict refund privileges, suspend the account, or take other appropriate action.

18. Non-Delivery

If an order is marked as delivered but you did not receive it, contact Anand Bazaar customer support as soon as possible.

We may investigate the delivery using available records, including delivery confirmation and logistics information.

Following investigation, Anand Bazaar may provide an appropriate resolution where the claim is verified.

19. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If delivery fails because the customer provided an incorrect or incomplete address, additional delivery charges or cancellation consequences may apply.

Anand Bazaar may not be responsible for losses resulting solely from incorrect delivery information supplied by the customer.

20. Product-Specific Policies

Certain categories of products may have additional return, replacement, refund, warranty, or expiry requirements.

Where product-specific terms are displayed during purchase, those terms will apply in addition to this Refund Policy.

21. Consumer and Legal Rights

Nothing in this Refund Policy is intended to remove or restrict any rights or remedies that customers may have under applicable Indian law.

Where applicable law provides a mandatory right to refund, replacement, return, compensation, or another remedy, that legal right will continue to apply.

22. Changes to This Policy

Anand Bazaar may update this Refund Policy from time to time.

Changes will be published on our website or application with an updated "Last Updated" date.

Your continued use of Anand Bazaar after an updated policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by applicable law.

23. Contact Us

For cancellation, return, replacement, or refund requests, please contact Anand Bazaar customer support.

Anand Bazaar

Email: support@anandbazaar.com
Phone: +91 98765 43210
Location: Delhi NCR, India

When contacting us, please provide your order number, registered mobile number, and a description of the issue so that we can process your request efficiently.

By placing an order through Anand Bazaar, you acknowledge that you have read and understood this Refund, Cancellation & Return Policy.