Shipping & Delivery Policy

Effective Date: September 5, 2026
Last Updated: September 5, 2026

This Shipping & Delivery Policy ("Delivery Policy") explains how orders placed through Anand Bazaar ("Anand Bazaar", "we", "us", or "our") are processed, packed, shipped, and delivered.

Anand Bazaar is a B2B wholesale/quick-commerce platform serving retailers, kirana stores, supermarkets, and other eligible businesses.

By placing an order through Anand Bazaar, you agree to this Shipping & Delivery Policy.

1. Delivery Service Areas

Anand Bazaar currently provides delivery services in selected locations and serviceable areas.

Delivery availability depends on:

• Your delivery address

• Product availability

• Warehouse or fulfillment-center coverage

• Delivery partner availability

• Operational capacity

• Local restrictions

The available delivery area may be expanded, reduced, or changed from time to time.

If your location is outside our serviceable area, we may be unable to accept or fulfill your order.

2. Delivery Address

Customers must provide a complete and accurate delivery address when placing an order.

The address should include, where applicable:

• Business/store name

• Customer name

• Building or shop number

• Street/locality

• City

• State

• PIN code

• Landmark

• Valid contact number

Anand Bazaar is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated delivery information provided by the customer.

3. Order Processing

After an order is successfully placed, Anand Bazaar may:

1. Verify the order.

2. Confirm product availability.

3. Process the payment, where applicable.

4. Pick and pack the products.

5. Assign the order for delivery.

6. Dispatch the order.

7. Deliver the order to the specified address.

Orders may be subject to additional verification where required for security, payment, or operational purposes.

4. Estimated Delivery Time

Anand Bazaar aims to process and deliver orders within the estimated delivery window displayed during checkout or communicated after the order is placed.

Delivery times are estimates and may vary depending on:

• Order volume

• Product availability

• Distance

• Traffic

• Weather

• Delivery partner availability

• Warehouse operations

• Public holidays

• Local restrictions

• Technical issues

• Events beyond our reasonable control

An estimated delivery time is not a guaranteed delivery deadline unless expressly stated otherwise.

5. Same-Day or Quick Delivery

Where same-day, express, or quick delivery is offered, availability may depend on:

• Delivery location

• Order time

• Product availability

• Warehouse capacity

• Delivery partner availability

• Minimum order requirements

• Other conditions displayed at checkout

Anand Bazaar may temporarily suspend or modify quick-delivery options due to operational conditions.

6. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Delivery charges may vary based on:

• Delivery location

• Order value

• Order size or weight

• Delivery speed

• Promotional offers

• Other applicable operational factors

From time to time, Anand Bazaar may offer free or discounted delivery subject to specific terms.

7. Minimum Order Value

Anand Bazaar may establish a minimum order value for delivery.

Where applicable, the minimum order requirement will be displayed during the ordering process.

Minimum order requirements may vary by:

• Location

• Product category

• Customer/business type

• Promotional offer

• Delivery method

8. Delivery Attempts

Delivery will normally be attempted at the address provided during checkout.

The customer or an authorized representative should be available to receive the order.

A delivery may be considered unsuccessful if:

• Nobody is available to receive the order.

• The delivery address is incorrect.

• The customer cannot be contacted.

• Access to the premises is unavailable.

• The customer refuses the order without an eligible reason.

• Local conditions prevent delivery.

Depending on the circumstances, Anand Bazaar may attempt redelivery, cancel the order, or apply applicable delivery/cancellation charges.

9. Authorized Recipient

Orders may be received by:

• The customer

• Store owner

• Employee

• Authorized representative

• Another person authorized by the customer to receive the order

By accepting delivery, the recipient may be treated as authorized to receive the order on behalf of the customer.

10. Delivery Verification

Depending on the order and delivery process, Anand Bazaar or its delivery partners may use:

• OTP verification

• Delivery confirmation

• Signature

• Photograph

• Digital confirmation

• Other reasonable delivery verification methods

Customers should not share delivery OTPs until they are ready to receive the order.

11. Inspection at Delivery

Customers are encouraged to inspect their order when it is delivered.

Please check:

• Product quantity

• Product type

• Packaging condition

• Visible damage

• Expiry information where applicable

If you notice a damaged, incorrect, missing, or expired product, report it to Anand Bazaar customer support as soon as reasonably possible.

For more information, please refer to our Refund, Cancellation & Return Policy.

12. Damaged Products

If a product appears damaged at the time of delivery, customers should notify the delivery representative where reasonably possible and contact Anand Bazaar support.

We may request photographs, videos, packaging information, batch numbers, or other evidence to investigate the issue.

Depending on the circumstances, Anand Bazaar may offer:

• Replacement

• Refund

• Return

• Partial refund

• Another appropriate resolution

13. Missing or Incorrect Products

If an order contains missing or incorrect products, contact customer support promptly.

After verification, Anand Bazaar may arrange:

• Delivery of the missing product

• Replacement of the incorrect product

• Refund for the affected item

• Another appropriate resolution

14. Delivery Delays

Anand Bazaar makes reasonable efforts to meet estimated delivery times.

However, delays may occur due to circumstances including:

• Heavy traffic

• Severe weather

• Natural disasters

• High order volumes

• Product shortages

• Delivery partner delays

• Warehouse or fulfillment issues

• Technical problems

• Government restrictions

• Public events

• Strikes

• Road closures

• Other circumstances outside our reasonable control

Anand Bazaar will make reasonable efforts to communicate significant delays where practical.

15. Failed Delivery

If delivery cannot be completed because of circumstances attributable to the customer, including an incorrect address, unavailable recipient, refusal to accept the order, or inability to contact the customer, Anand Bazaar may:

• Attempt redelivery

• Reschedule delivery

• Cancel the order

• Apply applicable charges

• Process a refund after deducting eligible charges, where applicable

16. Order Tracking

Where tracking functionality is available, customers may receive information regarding their order status.

Tracking information may include:

• Order confirmed

• Order processing

• Order packed

• Order dispatched

• Out for delivery

• Delivered

Tracking information is provided for convenience and may not always reflect the exact real-time location of the delivery.

17. Delivery Partners

Anand Bazaar may use its own delivery personnel, third-party logistics providers, courier companies, or other delivery partners.

Delivery partners may receive information necessary to fulfill the delivery, such as:

• Customer name

• Contact number

• Delivery address

• Order details

• Delivery instructions

Such information will be handled in accordance with applicable privacy requirements and Anand Bazaar's Privacy Policy.

18. Delivery Instructions

Customers may provide reasonable delivery instructions where the platform supports this functionality.

Anand Bazaar and its delivery partners will make reasonable efforts to follow such instructions but cannot guarantee compliance where doing so would create safety, legal, operational, or security concerns.

19. Product Availability

An order may be affected by product availability.

If an ordered product becomes unavailable before fulfillment, Anand Bazaar may:

• Contact the customer regarding alternatives

• Remove the unavailable item

• Partially fulfill the order

• Cancel the affected item

• Provide an applicable refund

The availability of a product on the platform does not guarantee that it will remain available until delivery.

20. Partial Delivery

Where appropriate, Anand Bazaar may deliver an order in multiple shipments.

If an order is partially delivered, customers will only be charged or refunded according to the applicable order and payment terms.

Any remaining items may be delivered separately where fulfillment is possible.

21. Delivery of Restricted Products

Certain products may be subject to additional legal, age, licensing, quantity, or delivery restrictions.

Where applicable, Anand Bazaar may require additional verification or may refuse delivery if the required legal conditions are not satisfied.

22. Delivery Charges and Refunds

Delivery charges may be refundable in certain circumstances, depending on the reason for cancellation, return, or failed delivery.

Where a delivery issue is attributable to Anand Bazaar, applicable charges may be refunded where appropriate.

Please refer to our Refund, Cancellation & Return Policy for additional information.

23. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information.

• Keeping their registered phone number accessible.

• Being available to receive the order.

• Providing reasonable access to the delivery location.

• Inspecting products upon delivery.

• Reporting delivery problems promptly.

• Following applicable product storage instructions after delivery.

24. Force Majeure

Anand Bazaar will not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Floods

• Fire

• Severe weather

• Epidemics or pandemics

• Government restrictions

• War

• Civil unrest

• Strikes

• Transportation disruptions

• Road closures

• Internet or telecommunications failures

• Power outages

• Supply-chain disruptions

• Other extraordinary circumstances

25. Changes to This Policy

Anand Bazaar may update this Shipping & Delivery Policy from time to time.

Changes will be published on our website or application with an updated "Last Updated" date.

Customers are encouraged to review this policy periodically.

26. Contact Us

For questions regarding shipping, delivery, delayed orders, missing products, or delivery issues, please contact:

Anand Bazaar

Email: support@anandbazaar.com
Phone: +91 98765 43210
Location: Delhi NCR, India

When contacting us regarding an order, please provide your order number, registered mobile number, and relevant delivery details.

By placing an order through Anand Bazaar, you acknowledge that you have read and understood this Shipping & Delivery Policy.